What did Mandeep Dhaliwal ask for?
Reach, from someone who had already tried hard to get it. She was not a client who needed
convincing to post. She had posted 191 times. The account had a clear subject, a real
practitioner behind it and 39 months of consistency, and it was averaging fewer
than two thousand views a reel.
The caption is what changed, and you can see it from outside.
Of the 19 reels immediately before we started, 18 had no caption at
all beyond a row of hashtags, several of them the same row repeated. Every one of the
19 reels since carries a written caption that makes one specific point and ends in a
single word to comment: NURSE, RN, EXAM, HELP. That single-keyword close is our house rule on
every account we run, and on this one it arrived with the results.
The second change was subject discipline. 6
of those last 19 reels were fundraising and awareness posts carrying tags like
#savealife and #donate, published on an account about nursing licences. They are decent
things to post and they were teaching the feed the wrong subject. Everything since is about
the licensing path.
The reels that travel are journeys, not procedure.
Sort the 19 by subject and the split is total. 10 of them are somebody's
route, an origin story, or a comparison of nursing in one country against another: median
223,970 views, and 91% of everything the run has done. 5 are
licensing procedure, which documents get evaluated and how the rules differ by province:
median 52,206. There is no overlap at all between the two. The weakest journey reel did
72,068 and the strongest procedure reel did 70,729, and every one of the
eight reels over a hundred thousand is a journey reel.
That is the same shape we have found on six other accounts in unrelated industries, and it is
the thing worth planning around. The procedure content is not wasted. It is what a person
needs once they have decided, and the two reels that fell back under her old best are the two
most procedural ones on the account. The job is to lead with the journey and keep the
procedure for the people the journey brings.
The floor moved, which is the part we did not expect.
Every other account on this site has to explain a gap between its mean and its median,
because a handful of reels carry the total. Here the mean lift is 141.8 times and the
median lift is 89.8 times, and those two numbers being close is the finding. The
smallest reel of the whole run did 9,796 views, more than ten times what a typical
reel of hers used to do.
And the run is cooling. The 9 reels in July had a
median of 217,703. The 10 in August have a median of 53,672. That is a
real fall inside a short window and we would rather write it here than have you find it. It
is also still 58 times her career median, so what has come down is the ceiling
rather than the floor. Holding that floor through the autumn is the job now.